All of our positions are full time, offer on the job training and an opportunity for growth. Company health insurance, vision, dental and 401k are available.
Eugene Store - Service Writer/Scheduler
Emerald Pool and Patio is look for a new member to join its Service team. Emerald Pool and Patio is a family-owned business serving the community of Eugene since 1955. From the beautiful outdoor pools at Camp Harlow and the Eugene Country Club to the elegant indoor swimming pools at Sheldon and the Dixon Aquatic Center, we strive for excellence in every aspect of our business. EPP continues to be a leader in the pool, patio, and spa industry year after year. Respect, kindness, excellence, honesty, integrity, and professionalism are the pillars we lean on for every decision we make in our day-to-day operations. These shared values and attitudes help breed the culture and character we continuously strive for. EPP offers on the job training and numerous opportunities for advancement. We are looking forward to hearing from you soon.
Position: Service Scheduler
Position Overview: Interacting with customers via email, phone, and in person to schedule maintenance and repair related jobs. Completing inter company stock transfers to service trucks both physical and via ERP system. Performing warranty related services including interacting with vendor websites and facilitating part returns. Scheduling multiple service technicians to perform maintenance activities and/or repairs at customer locations. Data entry of technician notes and parts and supply ordering.
Qualifications and Requirements
- Highschool diploma, GED, or equivalent
- Solution orientated
- Order / data entry skills preferred
- Service / customer service background preferred
Primary Responsibilities
- Interacting with customer via email, phone and in person
- Identifying customer needs
- Maintaining limited stocked inventory
- Service order entry into ERP
- Entering technician notes into ERP
- Process warranty claims
- Schedule technicians
- Additional responsibilities may be added at the discretion of management
Work Conditions
- Sitting for long periods of time
- Using a computer for long periods of time
- Lifting 60lbs., on occasion
- Multitasking
Benefits
- 401(k)
- Health, Dental, Vision insurance
- Vacation plan
Schedule
- Monday – Friday: 8:00am – 5:00pm
- Overtime, as needed
