A Great Place to Work

All of our positions are full time, offer on the job training and an opportunity for growth. Company health insurance, vision, dental and 401k are available.

Bend Store - Service Writer/Scheduler

Emerald Pool and Patio is look for a new member to join its Service Writer and Scheduling team. Emerald Pool and Patio is a family-owned business serving the community of Eugene since 1955. From the beautiful outdoor pools at Camp Harlow and the Eugene Country Club to the elegant indoor swimming pools at Sheldon and the Dixon Aquatic Center, we strive for excellence in every aspect of our business. EPP continues to be a leader in the pool, patio, and spa industry year after year. Respect, kindness, excellence, honesty, integrity, and professionalism are the pillars we lean on for every decision we make in our day-to-day operations. These shared values and attitudes help breed the culture and character we continuously strive for. EPP offers on the job training and numerous opportunities for advancement. We are looking forward to hearing from you soon.

Position: Service Writer / Scheduler

Position Overview: Interacting with customers via email, phone, and in person to schedule maintenance and repair related jobs. Completing inter company stock transfers to service trucks both physical and via ERP system. Performing warranty related services including interacting with vendor websites and facilitating part returns. Scheduling multiple service technicians to perform maintenance activities and/or repairs at customer locations. Data entry of technician notes and parts and supply ordering.

Qualifications and Requirements

Highschool diploma, GED, or equivalent
Solution orientated
Order / data entry skills preferred
Service / customer service background preferred

Primary Responsibilities

Interacting with customer via email, phone and in person
Identifying customer needs
Maintaining limited stocked inventory
Service order entry into ERP
Entering technician notes into ERP
Process warranty claims
Schedule technicians
Additional responsibilities may be added at the discretion of management

Work Conditions

Sitting for long periods of time
Using a computer for long periods of time
Lifting 60lbs., on occasion
Multitasking

Benefits

401(k)
Health, Dental, Vision insurance
Vacation plan

Schedule

Monday – Friday: 8:00am – 5:00pm
Overtime, as needed

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By submitting this application, I certify that the information I have provided is true, complete and correct. I authorize Emerald Pool & Patio to investigate all statements contained in this application. I understand that any misrepresentation or omission of facts is cause for immediate disqualification, and/or if employed, immediate dismissal. Furthermore, I understand and agree that if employed, I am free to resign at any time, with or without cause and without prior notice, and Emerald Pool & Patio reserves the same rights, to terminate my employment at any time, with or without prior notice, except as may be required by law. This application does not in any way constitute an agreement or contract for employment. I understand that if I am hired, I will be required to provide proof of identity and legal authority